Terms of service

Welcome to Egen Active Facility. These terms describe the relationship between Egen Active (operated by Elitesgen Ltd) and facilities that use the Egen Active Facility platform to run their operations.

1. Who we are

Egen Active is a product of Elitesgen Ltd, a Nigerian company, serving facility partners across Nigeria and the wider region.

2. Your facility, your data

Your member data, bookings, and financial records remain yours at all times. We provide the tooling, hosting, and payment rails; you own the relationships and the data.

3. Plan limits and multiple locations

The free Starter tier covers up to 50 active members (unique members transacted with in the last 90 days) at one location. The paid plans (Growth, Plus, Premier, Elite) raise that member limit, and Elite has no member limit. Current prices and caps are published on the pricing page.

Each location is subscribed separately, on its own plan. Where we group two or more of your locations under a single account, every location other than the one on your highest-priced plan is billed at 80% of that location’s own plan fee. Each location is still charged on its own subscription; grouping changes the price, not the number of charges. We charge no separate management fee per location. Grouping is arranged by our team on request; it is not yet self-service.

4. Acceptable use

You agree to represent your facility accurately on the network, not to misuse member data, and to comply with applicable law. We reserve the right to suspend access for violations of this policy.

5. Cancellation

You can cancel at any time. We’ll hand back your data as CSV exports. No exit fees, no data-hostage situations.

6. Questions

Email [email protected]. We answer every inbound within a business day.

This is a summary for preview; full, signed terms follow at launch.